Shivaasha Technologies & Services Pvt. Ltd.

There is no escape from Computers and the days are gone when stand alone machines or ICT infrastructure could give satisfaction. For optimum results, you need to be connected internally and externally. As a business grows rapidly, it is becomes all the more imperative to have a robust, flexible and scalable IT network. However, rapid technological developments and multiple choices have made IT- related decision making complex. However, at Shivaasha, we know how to frame complex issues into simple solutions. Our approach to building a network involves assessment of the customer’s unique requirements, current infrastructure, designing an optimal solution and finally deploying it. When it comes to offering and implementing IT solutions, we don’t disintegrate the IT Hardware and Software parts of the work. We offer integrated solutions.

Shivaasha’s in-house device: Remote IT Support

What is remote support?

A secure service that allows a representative to assist an end-user in solving computer problems, either by showing what steps to take via screen sharing, or with permission, taking control of the desktop and performing a task remotely. Remote support is often used in conjunction with telephone support.

Monitoring and Managing IT infrastructure will include:

Server: System Administration Storage: Storage Administration Network: Network Administration Security: Security Management Email Management & Administration Desktop Support Basic Application Support Provide IT Service Desk Professional Services – Consulting and Implementation

Outsourced IT Services

Onsite

• Equipment procurement, setup and installation
  
• Provisioning of application
  
• Tape subsystem management
  
• Diagnostics and Recovery from hardware failures
  
• Replacement of parts
  
• Low level diagnostic
  
• Hard restart of servers, storage, backup devices, etc.
  
• Restore application in case of a hardware failure
  
• Network component replacement
  
• Hardware upgrades
  
• Full operating system installs
  

Remote

• Server monitoring and support
  
• Network monitoring and management
  
• System administration
  
• Desktop support
  
• Database administration
  
• Firewall and Router monitoring and administration
  
• Backup scheduling and monitoring
  
• Recovery from back failures
  
• Network component replacement
  
• Availability monitoring
  
• Disaster recovery planning and recommendation